FAQs ABOUT CUSTOM PORTRAITS
How does it work?
The portrait is drawn based on a photo that you upload during checkout.
How can I upload the photo that the portrait will be based on?
You can upload it during checkout. You are only allowed to upload 1 picture, so if you want a portrait of more than 1 person, make sure that all of the people are in the uploaded photo. The photo needs to be in .jpg, .jpeg, or .png format and has to be smaller than 2 MB.
How long does it take before I receive my portrait?
You will receive your portrait within 5 days after you complete your order. If you need it sooner, please contact me.
What if I want you to use specific colors, or other details?
If you have any specific requests, please mention them in the ‘Order notes’ section during checkout!
Will I get a digital or a printed copy?
You will only receive a digital copy of the portrait as a PDF file. It will be e-mailed to the e-mail address you have provided during checkout.
Can I choose from different options?
Yes. A ‘standard’ portrait is of 1 person with a background of 1 color. If you would like me to draw you together with a friend, your partner or kid, or perhaps even your whole family – you can select the number of people in the picture. Each additional person costs €10.
Also, you can choose a ‘special background’, such as buildings, nature, or abstract flowers. Please specify your wishes in the Notes section during checkout. This option costs €15 extra.
What if I don’t like my portrait?
If you are not completely satisfied with you portrait, you can request minor changes via e-mail. I offer one round of revisions. So please, in case you want changes, list them all in one e-mail.
The portraits are custom-made and are non-refundable. I do not accept returns, exchanges or cancellations.
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